Despite surging investment in enterprise ‘AI customer experience’, many companies are finding that moving from pilot projects to real-world deployment is where momentum stalls—often at the last mile. The issue is not a lack of ambitious prototypes, executives say, but the difficulty of proving that AI systems can handle edge cases safely enough to satisfy security teams, legal departments, and internal governance committees.
Chris Mina, chief product and technology officer at LivePerson ($LPSN), described the pattern in an interview with theCUBE on the sidelines of Google Cloud Next 2026,… Read more
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